In my previous incarnation as the Telegraph’s South Asia correspondent I had the misfortune to sit and listen to my countrymen abusing Indian call centre workers for an afternoon. It was pretty shameful stuff, although it did have its moments of black hilarity as when one caller, in high dudgeon, demanded to know where exactly the telephonist was speaking from.
Peter Foster writes about the misplaced and often erroneous perceptions of customer service from call centers in India and asks to stop abusing them.
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Raj Kanojia
Apr 7th, 2008 at 1:50 pm | #
If some one abusing because of not satisfied from service or product of company in actual abusing to company where CSR’s morality doesn’t hurt
If some one abusing just because they don’t like an Indian answer their call then they might be the person has got outsourcing’s impact THEN they must understand that CSR taking their calls are playing the same role which might have been played by them or someone else there but they are not actually involve in outsourcing, they are human and are working for their living same as them.