My first choice was Cleartrip. Over the last few years, it’s been the only site I’ve used for my flight bookings. Mostly domestic though. Great experience, everytime. All my international tickets, however, were either booked by clients or conference organizers. This was my first experience booking an international flight ticket on ClearTrip.
Kiruba writes about his hassled trip to KL, thanks to a VOID ticket and Cleartrip blog has their side of the story.
We’d like to state at the outset that we’re not holding anything back here and even though there were various parties that contributed to the screw-up, we took complete ownership for resolving our customer’s problem. That said, here goes…
As soon as we noticed Kiruba’s original post, we swung into action. We apologised to Kiruba on Twitter and informed him that we were looking into the issue immediately.
Comments
3 comments. Leave your comment »
Hrush
Jun 16th, 2009 at 7:59 am | #
Just to clarify, at Cleartrip, we do not view this as a “Cleartrip versus Kiruba” thing at all.
We goofed up and did the best we could to make things right for our customer.
Nikhil
Jun 16th, 2009 at 8:11 am | #
Hrush,
Thanks for the comment.
Point taken.
Changed the title.:-)
-Nikhil
Kima
Jun 16th, 2009 at 9:15 am | #
Everyone goofs up, but I must say cleartrip has quite an impressive response team. The other day @rualthan tweeted that the airport in Mizoram called Lengpui Airport was wrongly mentioned as Tuirial Airfield (the previous airport or should I say “landing strip” in Mizoram). Within minutes, cleartrip personnel on twitter responded and changed it immediately!
Also, cleartrip is one of the first ticket booking portals (if not the first) to correctly label Aizawl as AIZAWL and not AIJWAL or AIZAWAL etc. that you find in so many other sites. I admire them because of that